Job Description

Guest Services Agent, The Statler Hotel

Cornell University's Statler Hotel has launched a search for a full-time Guest Services Agent to join our Front Office Team. As a Guest Services Agent, you will work on a team of professional staff and bright, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel. The Hotel's Front Office team provides lodging and service to wide range of visitors, ranging from prospective students and their families, to seasoned world travelers, alumni and other VIPs.

Your role as a Guest Services Agent:

• Provide a warm welcome and attentive service to guests and visitors to the Statler Hotel.
• Facilitate an efficient check-in and check-out process and assist with guests' needs throughout their stay.
• Responsibly oversee transient guest reservations, maintaining accurate, updated reservation records.
• Partner with the Statler Sales Team to coordinate group room bookings and with other Cornell departments on their room reservations.
• Assist with other team members at the Bell Stand during busy periods.
• Serve as ambassadors to Cornell University and our school/hotel!

Required Qualifications:

• High School Diploma and some relative experience working in a hotel, preferably a hotel Front Office.
• Basic computer skills, proficient with Microsoft Office Suite.
• Professional demeanor, dignified composure, pride in personal appearance.
• Superior communication skills (verbal and written) and professional phone etiquette.
• Warm and enthusiastic personality, committed to giving your best effort.
• Valid US Driver's License with clean driving record.

Preferred Qualifications:

• Associate's or Bachelor's degree.
• Proficiency with Microsoft Office Suite.
• Knowledge of hotel management systems/revenue management/OTA's (online travel agencies).
• Some accounting experience.

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Cornell provides a wide array of great benefits which include:

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship for a visa is available for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

University Job Title:

Guest/Client Services Agent

Job Family:

Auxiliary Services

Level:

C

Pay Rate Type:

Hourly

Pay Range:

$22.60 - $24.03

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Cooper Baldwin

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines :

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-05-20

Job Tags

Hourly pay, Full time, Local area, Remote job,

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