Director of Personal Lines Client Service - Remote MNN9607 Job at Capstone Search Group, Atlanta, GA

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  • Capstone Search Group
  • Atlanta, GA

Job Description

Job Description

Job Description

About the Role

As Director of Personal Insurance, Private Client Group , you manage the client experience, staff oversight, and team development for a sophisticated insurance agency that specializes in high net worth personal lines. This is a collaborative position that works in conjunction with internal and external partners, ensuring an innovative, best in class approach to client management that leads to a high level of client satisfaction and engagement.

Duties & Responsibilities

While your role is multi-faceted and blends strategic and tactical elements, everything you hope to accomplish centers on setting a standard of client service excellence.

  • Oversee the personal lines client service experience; build trust and confidence between the agency and clients; optimize workflows and set standards for client service excellence
  • Recruit, train, develop, and manage the client service team
  • Provide subject matter expertise on private client personal lines insurance programs, market trends, underwriting guidelines, and claims
  • Personally service and maintain a modest book of existing accounts
  • Liaise with insurance company partners in collaboration with operations and executive leaders

Skills & Experience

  • Track record of leadership overseeing operations and personnel development
  • Extensive knowledge of the high net worth personal lines insurance market along with rates, coverage, resources, and client service best practices

Job Specs

Location: The company has a blended workforce, employing both remote and in-office staff which means this leadership role can also be 100% work-from-home with two caveats. First, work EST hours to align with the other leaders. Second, travel quarterly to the Northeast for team meetings at their home office.

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Job Tags

Remote job, Permanent employment, Contract work, Temporary work, Home office,

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